Frequently Asked Questions
More than 1 year after purchase:
Return the defective product with a copy of the original sales slip, freight prepaid and insured, to GENESIS. Contact the GENESIS customer service department (1-613-525-5533) to obtain a Return Merchandise Authorization (RMA) number and the shipping address for your region. The RMA number must be prominently displayed on the outside of your package. The product must be properly packaged to prevent damage in transit.